FAQs

Frequently Asked Questions

General Questions

To initiate a cancelation, click here (link should lead to a request form for general feedback) to submit your request. You can also call 02xxxxxxxx / 02xxxxxxxx within the hours of 9am – 6pm (weekdays only) to place your request.

Conditions for which a cancelation request may be denied/granted:

  1. Rental – initiated cancel request less than twelve (12) hours to the delivery of the requested service. Any cancelation request made after this time will result in a refund amount less a cancellation fee (30% charge on the paid amount).
  2. Shuttle – initiated cancel request less than six (6) hours before the departure time of the shuttle trip. Any cancelation request made after trip departure may result in a refund less a 30% charge on the paid amount.
  3. Haulage – initiated cancel request less than twelve (12) hours to the delivery of the requested service. Any cancelation request made after this time will result in a refund amount less a cancellation fee (30% charge on the paid amount).
  1. Yes we do. Click here to read more on when a refund may apply.
  1. On the app; go to HOME
  2. Tap or press and hold on the desired ride to see full details
  3. Continue to make payment to confirm ride
  4. Once payment is successful, you will receive notification of payment and details of the ticket purchase under SHUTTLE in your DASHBOARD

Ryde organiser helps you organize trips with your friends, family, your company etc. The Trip Organiser is able to receive payments made towards the trip as well as information on who made the payment. To organise a trip:

On the website:

  1. Register and Login
  2. Go to “My Organiser” under Ryde Organiser
  3. Under “Trip Organiser”, click on “CREATE TRIP”.
  4. Complete the associated forms and steps to set up your trip.

On the mobile app:

  1. Under “Organiser”, click on ‘plus’ sign on the top right corner
  2. Click on MANAGER
  3. Select “New Trip”
  4. Complete associated form and steps to set up your trip