Privacy Policy for Ryde

Ryde Logistics Limited located at New Gbawe Accra, Ghana, is the controller of personal data of users.
The term “us” or “we” refers to the owner of the Ryde app, Ryde Logistics Limited, a private limited company, founded in the Republic of Ghana.

1. Personal data we process

  • Name, phone number, e-mail address.
  • Payment information.
  • Information about disputes.
  • Identification data of the device on which the Ryde app has been installed.

1.1. User profile

We collect information when you create or update your Ryde account. This may include your name, email address, phone number, login name and password, address, payment or banking information (including related payment verification information).

1.2. User content

We may collect information that you submit when you contact Ryde customer support, provide ratings or compliments for other users, or otherwise contact Ryde.

1.3. Transaction information

We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Also, if someone uses your promotion code, we may associate your name with that person.

1.4. Usage information

We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags and similar technologies that create and maintain unique identifiers.

1.5. Device information

We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

1.6. Information from other sources

This may include:

  • User feedback, such as ratings or compliments.
  • Users providing your information in connection with referral programmes.
  • Users requesting services for you or on your behalf.
  • Users or others providing information in connection with claims or disputes.

2. Purpose of the process

    • We may collect and process personal data for the purpose of connecting users with vehicles to help them move around cities more efficiently.
    • We may use geolocation data to resolve quality issues related to transportation services.
    • We use contact details to notify users of updates to the Ryde app.
    • We collect data of the routes taken by drivers to analyse the geographic coverage in order to provide recommendations to the drivers and users about most efficient routes.
    • Your name, phone number and e-mail will be used to communicate with you.
    • Customer support data is collected on a case-by-case basis and stored for the purpose of resolving disputes and service quality issues.

 

How we use your information

      • To enhance the safety and security of our users and services.
      • For research and development.
      • To enable communications to or between users.
      • To provide promotions or contests.
      • In connection with legal proceedings.

Ryde does not sell or share your personal information to third parties for third party direct marketing purposes.

3. Legal Basis

  • Personal data is processed in order to provide the service contracted with users. We collect and processes the personal data submitted by the user in the course of installation and use of the Ryde app. The prerequisite for the use of Ryde services is users agreeing to the processing of identification and geolocation data.
  • Personal data may be also processed on legitimate interest grounds, for example in investigating and detecting fraudulent payments.
  • Legal proceedings and requirements: We may use the information we collect to investigate or address claims or disputes relating to your use of Ryde’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities and official enquiries.
  • If you use another person’s debit or credit card, we may be required by law to share information with that card holder, including trip information. This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

4. Recipients

  • The personal data of a user is only disclosed to designated personnels who have activated the Ryde app; in such cases, personnel will see the name, phone number and image data of the user./li>
  • After providing the transportation service, the name and the telephone number of the user will remain visible for 24 hours. This is necessary to resolve any issues associated with service provision, e.g., to contact the user if something was left behind in the vehicle.
  • Feedback given by users regarding the quality of the service is anonymous and drivers do not receive names and telephone numbers of the user.
  • Depending on the location of the user, the personal data may be disclosed to the Ryde group of companies and partners (local subsidiaries, representatives, affiliates, agents etc). Processing of personal data by Ryde group of companies and partners will occur under the same conditions as established in this privacy notice.

5. Security and access

  • Any personal data collected in the course of providing the services is transferred to and stored in the data centres of Amazon Web Services, Inc. Only authorised employees of Ryde group companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding transportation services).
  • Ryde group companies and partners can access personal data to the extent necessary to provide customer support in the respective country.
  • Geolocation data is processed in anonymised form and personalized only if the geographical location data is needed to be linked to a user for resolving disputes or fraud.
  • For research and scientific purposes, the data is used in unidentified form (anonymized).

6. Cookies and third-party technologies

Ryde and its partners use cookies and other identification technologies on our apps, websites and emails for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. Ryde uses cookies and similar technologies for purposes such as:

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns.
  • Analysing site traffic and trends, and generally understanding the online behaviour and interests of people who interact with our services. We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.

Ryde may share the information we collect:

  1. At your request
  2. At your requestThis includes sharing your information with:
    • Other people at your request. For example, we may share your ETA and location with a friend at your request.
    • Ryde business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, Ryde may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers or services, or those with an API or service with which we integrate, or business partners with whom Ryde may partner to deliver a promotion, competition or specialised service.
  3. With the owner of Ryde accounts that you may use:
  4. If you use a profile associated with another party, we may share your trip information with the owner of that profile. This occurs, for example, if you are:
    • A user using your employer’s Ryde
    • A user who takes a trip arranged by a friend or under a family profile
  5. With Ryde service providers and business partners:Ryde may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
    • Payment processors and facilitators.
    • Background check providers (drivers and delivery partners only)
    • Cloud storage providers
    • Marketing partners and marketing platform providers.
    • Data analytics providers.
    • Research partners, including those performing surveys or research projects in partnership with Ryde or on Ryde’s behalf.
    • Vendors that assist Ryde to enhance the safety and security of its apps.
    • Consultants, lawyers, accountants and other professional service providers.
    • Fleet partners.
    • Airports.
    • Vehicle solution vendors or third-party vehicle suppliers.

7. Access and correction

You can access and update your personal data via the Ryde app.

Ryde provides the means for you to see and control the information that Ryde collects, including through:

  • In-app settings
  • Device permissions
  • In-app ratings pages (if applicable)
  • Marketing opt-outs

You can also ask Ryde to provide you with explanation, copies or correction of your data.

DEVICE PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Ryde app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Ryde app seeks before you first use the app, and your use of the app constitutes your consent.

8. Notifications: Account and trip updates

Ryde may provide users with trip status notifications and updates related to your account. These notifications are a necessary part of using the Ryde app and cannot be disabled.

9. Retention

  • Your personal data will be stored as long as you have an active user account. If your account is closed, personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes.
  • Financial data regarding transportation services provided to users will be stored for 3 years after the last journey.
  • Data required for accounting purposes will be stored for 7 years [after the last journey].
  • In the event that there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored for 10 years.
  • In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims.
  • Shuttle and Organised Trip history data will be stored for 6 months, after which the data will be anonymized.
  • Please note that the deinstallation of Ryde app in your device does not cause the deletion of your personal data.
  • If the Ryde app has not been used for 3 years, we will notify you and ask you to confirm whether account is still active. If no reply is received, the account will be closed and personal data will be deleted unless such data is required to be stored for accounting, dispute resolution or fraud prevention purposes.

10. Deletion

  • You should also bear in mind that any request to delete your personal data is possible only if we delete your account. As a result of that you will not be able to use Ryde app via an account which has been deleted.
  • We respond to any request for to delete personal data submitted by e-mail within a month and will specify the period of data deletion.
  • Users may request deletion of their accounts at any time. Following such request, Ryde deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.

11. Portability

We will respond to any request for transfer of personal data submitted by e-mail within a week and specify when the data transfer will take place. After we have verified the customer in question, we will provide you with you personal data, which includes: contact information, last 3 years’ journey history and payment information.

12. Direct marketing

  • We will only use your e-mail address and/or phone number to send direct marketing messages if you have given us permission to do so via the Ryde website or via the Ryde app. We may personalize direct marketing messages using the information how you use Ryde services (frequency of use, journeys, payments).
  • If you no longer wish to receive direct marketing messages, please click the “Unsubscribe” link in the footer of our e-mail or in profile section of the Ryde app or simply send an email to info@rydelogistics.com.

13. Dispute resolution

Disputes relating to the processing of personal data are resolved through customer support (info@rydelogistics.com).

14. Updates to this policy

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Ryde apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.